Due to Covid – 19, there may be a delay in response times. We ask that you please review our FAQs before contacting us. We apologize for any inconvenience this may cause and appreciate your patience.

Help Centre

Tracking Your Order

We have recently made changes to our site to ensure you have the best shopping experience possible! With these changes, you will not be able to access any account or order information for orders placed prior to September 3, 2020.

We apologize for any inconvenience this may cause. If you have questions regarding an order placed prior to this date, please reach out to our Customer Service Team and they will be able to assist you.  

For any order placed after September 3, 2020, you can at any time log into your account on our site and review your current order status as well as the tracking information if your order is eligible for tracking.

Once your order ships from our facility you will receive a confirmation email. Depending on the method and destination of your order will determine if your shipping confirmation contains tracking.

Please Note: If your order includes a personalised item, this may add an additional 3 working days to your processing timeframe. Regardless of which delivery method you selected at the time of checkout, we will still need an additional 3 days to process your personalisation.

Customs & Duty

For orders shipping to the EU, any relevant duties & taxes will be displayed and charged at the checkout. For orders shipping to other countries, any import duties, or similar charges due on your order will be levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office for further information.

Different Stock Availability: If you have selected items with different availability times then we will despatch your order when all items are ready.

Despatching of Orders: Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

·         Pre-Orders: Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

·         Payment Card Checks: Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.

·         Personalised Items: items requiring personalisation for example with additional name, numbering and badges added may take an extra 3 days before they are ready to be despatched.